Answers for ordering, artwork, delivery and aftercare

Send us your brief (item, size, quantity, deadline) and artwork files. We’ll confirm pricing and send a free proof for approval before production.

Vector files (AI, PDF, SVG, EPS) are best. High-res PNG/JPG (300 dpi) also work. Provide Pantone colours for accurate matching.

Yes — we can tidy or adapt your artwork. Complex redraws may have a small extra charge.

Scarves: typically 25+, printed flags: 1+. Some products have higher MOQs — just ask if unsure.

We work to Pantone references for accurate colour matching within manufacturing tolerances.

We’ll email your digital mock-up. Approve via reply. Production starts once you confirm.

Changes are only possible before you approve the proof.

For some products we can supply a paid pre-production sample — ask at quote stage.

Yes — free UK mainland delivery on all orders. Offshore UK and international are quoted separately.

Orders placed by 2:30 pm usually ship the same working day (Mon–Fri).

Printed flags: 5–10 working days after proof approval; knitted/sublimated scarves: 10–15 working days.

Sometimes — contact us with your deadline; we’ll confirm if we can meet it.

You’ll receive an email with tracking once your order leaves our UK workshop.

We use trusted UK carriers such as Royal Mail, DPD and Parcelforce.

Contact us with your order number; we’ll investigate with the courier and update you quickly.

Yes — we can ship worldwide. Delivery times and costs depend on location.

For consumer purchases of standard, non-personalised goods, the normal online cancellation period may apply. Custom or personalised goods are generally different for change-of-mind returns, but faulty or incorrect goods remain covered by statutory rights.

Contact us as soon as reasonably possible with your order reference and photographs where helpful. We’ll assess the issue and arrange the appropriate remedy.

For change-of-mind returns where a cancellation right applies, the customer may need to pay the return cost. For faulty or incorrect goods, we’ll explain the return arrangement.

Where a statutory consumer cancellation right applies, refunds are made within the applicable legal timescale. Approved refunds are normally returned to the original payment method.

For standard stock items, an exchange may be possible if the alternative is available. Custom-made items normally cannot be exchanged simply because the specification or preference has changed.

Keep the product, accessories and packaging where possible until we confirm the return instructions. Your statutory rights are not made conditional on retaining retail packaging.

If you are responsible for sending a return, use a tracked service and keep proof of postage so the parcel can be traced if there is a problem.

No — nothing in our returns process removes rights that cannot lawfully be excluded. See the full Returns & Refunds policy for more detail.

Major debit/credit cards and PayPal through our secure checkout.

Yes — fully SSL encrypted with secure payment providers.

Yes — invoices are emailed automatically. Ask if you need another copy or PO details.

Yes — we can accept BACS transfers for approved customers.

No — we never store card details; transactions are processed securely by our payment partner.

Usually one payment per order. Contact us for large or complex orders.

At checkout for stock items; for custom we may require a deposit before production.

Yes — contact us; we can quote and invoice in GBP or other currencies if needed.

Knitted scarves have a classic textured feel; sublimated allow detailed, full-colour prints.

We use strong polyester fabrics with reinforced stitching and weather-resistant print.

Our prints use UV-resistant inks; scarves and flags are designed to stay vibrant.

Yes — every product is inspected before dispatch.

Yes — gentle cold wash recommended. Avoid tumble drying for best life.

Yes — we manufacture and finish in the UK wherever possible.

Yes — we can scale to large events and national campaigns.

Yes — we keep approved artwork on file to make repeat production fast.

We prioritise UK production, efficient runs and recyclable packaging.

Some items can use recycled polyester or organic cotton — ask at order stage.

We optimise runs to reduce offcuts and recycle wherever possible.

We use simple, recyclable packaging and paper tape instead of plastics where possible.

Yes — UK-based shipping partners minimise transport distances.

Sometimes slightly; we’ll advise the best balance for your project and budget.

Yes — we can remove or minimise plastic on request.

We’re exploring offset schemes and greener production investments.