Terms & Conditions

Eclipse Merchandise Ltd, company number 11767192, registered in England and Wales. Registered office: 11 Featherby Way, Rochford, United Kingdom, SS4 1LD.

These Terms & Conditions apply when you use this website, request or accept a quotation, place an order, approve artwork or otherwise enter into a contract with Eclipse Merchandise. They apply to both consumer and business customers, but some legal rights differ depending on whether you are buying mainly for personal use or for trade, business or professional purposes.

Nothing in these terms removes or reduces a consumer right that cannot lawfully be excluded. Where we agree a specific written term for an individual project, that agreed term forms part of the contract and takes priority over a conflicting standard term to the extent of that conflict.

A quotation is prepared from the information available at the time, including the product, quantity, sizes, materials, artwork, print or manufacturing method, finishing, packing, delivery destination and required date. Please check the quotation carefully and tell us about anything that is missing or incorrect before accepting it.

A quotation, basket or automated acknowledgement does not by itself mean that we have accepted an order. A contract is formed when we expressly confirm or accept the order, take an action that clearly amounts to acceptance, or begin the agreed work where that is consistent with the ordering process. If we cannot accept an order, we will tell you and arrange any refund that is due.

If the brief changes after quotation or acceptance, we may need to revise the price, production method or timescale. We will make any material change clear and obtain agreement before proceeding where the change affects what has already been agreed.

Custom merchandise is produced to the specification agreed for the order. Product descriptions, samples, photographs, mock-ups and previous orders can help explain a product or finish, but manufacturing methods, materials and batches can create reasonable variation unless an exact tolerance or specification has been expressly agreed.

Colours shown on a screen or digital proof are not an exact colour standard. Different displays, inks, yarns, fabrics, substrates, coatings and production methods can alter the final appearance. Where a precise colour, size, position, material or performance requirement is important, tell us before ordering so it can be considered as part of the agreed specification.

You are responsible for supplying accurate artwork, logos, wording, colours, names, numbers, measurements and instructions, and for having the rights or permission needed for material you ask us to reproduce. We may refuse material that appears unlawful, infringing or unsuitable for production.

Where we provide a visual proof, mock-up, sample or approval stage, check it carefully before approval. This includes spelling, layout, orientation, quantities, sizes, colours, names, dates, contact details and other order-specific information. Approval authorises us to proceed on the basis of the approved information.

Once production has started, a requested change may be impossible or may involve additional work, materials, cost or delay. We will explain the practical effect of a requested change before carrying it out where reasonably possible.

The price is the price shown at checkout or stated in the accepted quotation or order confirmation. Any delivery charge and any tax or other charge that we are required to collect will be shown or agreed as part of the order where applicable.

Payment terms can differ for approved trade accounts or projects where we expressly agree staged or credit terms. Otherwise, payment is due in accordance with the checkout, quotation or order confirmation. We may pause production or dispatch if an amount that is due has not been paid, but we will not use this clause to take away any right that a consumer has to withhold payment where the law allows it.

If a price or specification contains an obvious error, we may contact you before acceptance or production to correct it. We will not simply increase an agreed consumer price after the contract is formed without a lawful reason and the agreement required by law.

Many Eclipse Merchandise orders are made to the customer’s specification or are clearly personalised. The normal distance-selling change-of-mind cancellation right does not generally apply to goods made to a consumer’s specification or clearly personalised. Standard, non-personalised goods may have different cancellation rights. See our Returns & Refunds policy for the practical process.

If you ask to cancel a custom order before production is complete, contact us as quickly as possible. Where cancellation is possible, any amount retained or charged will reflect the work already carried out, committed materials or third-party costs and losses that cannot reasonably be avoided, subject to the law that applies. We do not treat every deposit or prepayment as automatically non-refundable.

The custom-goods exception does not remove rights where goods are faulty, incorrectly supplied or not as described.

Production lead times can depend on artwork approval, payment status, materials, quantity, manufacturing method and finishing. A delivery estimate is not a guaranteed fixed deadline unless we expressly agree that date or period as part of the contract.

If goods are needed for an event, launch, campaign, match, exhibition or another fixed date, tell us before ordering and make the date clear. We can then confirm whether the proposed production and delivery plan is realistic. Our Delivery & Dispatch policy explains carrier tracking, delivery addresses, risk in transit, damaged parcels and international orders in more detail.

Please contact us promptly if goods are missing, damaged, incorrect, defective or materially different from the agreed specification. An order or quotation reference, photographs and retained packaging can help us investigate quickly, particularly where a carrier or manufacturing process needs to be checked.

We may ask for affected goods to be returned or made available for reasonable inspection. For consumers, operational reporting requests do not replace or shorten statutory rights or legal claim periods. Depending on the circumstances, the law may provide rights to reject, repair, replacement, price reduction or refund. Our Returns & Refunds policy explains the practical route for raising an issue.

If you order wholly or mainly for business purposes, consumer-only cancellation and remedy rules do not apply. Business contracts remain subject to the terms expressly agreed, the applicable law and any rights that cannot lawfully or reasonably be excluded.

A purchase order, supplier onboarding form or other customer document does not automatically replace these terms merely because it contains different standard wording. If different or additional contractual terms are intended to apply, they should be expressly agreed by authorised representatives of both parties. A negotiated written project term will take priority where it clearly conflicts with a standard term.

You confirm that you have permission to use any logos, artwork, photographs, trademarks, text, names or other content that you instruct us to reproduce. You remain responsible for claims arising specifically from customer-supplied material or instructions where the issue was not caused by our own work.

Rights in customer material remain with the relevant owner. Rights in our website, original photography, graphics, layouts, production artwork, templates and other original material remain protected by applicable intellectual-property law unless a separate written agreement says otherwise. Supplying or showing a proof does not by itself transfer ownership of our underlying design assets or production files.

Nothing in these terms excludes or restricts liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and consumer rights and remedies that cannot legally be excluded or limited.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to the rules that apply under law. We are not responsible for business losses where you are buying as a consumer.

For business customers, exclusions or limitations of indirect, consequential or purely economic loss apply only to the extent that they are reasonable and lawful in the circumstances. Nothing in these terms creates a blanket exclusion for defective goods, negligence or another liability that the law does not allow us to exclude.

We are not responsible for a failure or delay caused by an event genuinely outside our reasonable control, such as severe weather, fire, flood, major carrier disruption, industrial action, power or network failure, import or export restrictions, or an unexpected shortage affecting a required material.

We will take reasonable steps to reduce the effect of the disruption and will contact you where it materially affects an accepted order. If an event outside our control makes performance impossible or causes a substantial delay, any cancellation or refund rights will be considered under the contract and the law that applies rather than being excluded by this clause.

We may update these website terms for future orders where the business, website or law changes. The terms that apply to an existing order are the terms incorporated into that contract when it was agreed, together with any later change expressly agreed between the parties.

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in another part of the UK or another jurisdiction where applicable law gives them those rights.

Questions about these terms or an order can be sent through our contact page, by email to hello@eclipsebranding.co.uk, or by telephone on 01702 841900. Our Privacy Policy explains how personal information connected with quotations and orders is handled.