Privacy Policy

Eclipse Merchandise Ltd, company number 11767192, registered in England and Wales. Registered office: 11 Featherby Way, Rochford, United Kingdom, SS4 1LD. Eclipse Merchandise Ltd is the data controller for the personal information described in this Privacy Policy unless another organisation is clearly identified as the controller for a particular service.

You can contact us through the contact page, by email at hello@eclipsebranding.co.uk, or by telephone on 01702 841900 if you have a privacy question or want to exercise a data-protection right.

The information we collect depends on how you deal with Eclipse Merchandise. It can include your name, company or organisation, billing and delivery addresses, email address, telephone number, account details, enquiry or quotation information, order history, customer-service messages, marketing preferences and records of consent.

For custom work, personal information can also appear in artwork, logos, design files, proofs, project instructions or correspondence that you choose to send to us. Technical information such as IP address, browser, device, security logs and website activity may be generated when you use the site, subject to the rules that apply to cookies and similar technologies.

Most information comes directly from you. We may also receive limited information from a payment provider, courier, the organisation you work for, or another person placing an order or contacting us on your behalf.

We use personal information to answer enquiries, prepare quotations, create and manage customer accounts, process and manufacture orders, take or confirm payment, arrange delivery, provide after-sales support, keep business records, protect the website, prevent misuse and improve our services.

Where UK data-protection law requires a lawful basis, the basis depends on the purpose. We may use information because it is necessary to take steps you request before a contract or to perform a contract; because we must comply with a legal obligation; because we have a legitimate interest in operating, securing and improving the business where that interest is not overridden by your rights; or because you have given consent where consent is required.

Where we rely on consent, you can withdraw it for future processing. Withdrawing consent does not make earlier processing unlawful.

Order and quotation information is used to understand the brief, confirm specifications, manufacture or source the goods, communicate about approvals and changes, arrange payment and deliver the finished order. This can include contact details for an accounts, purchasing or delivery contact where a business customer provides them.

Payment details are handled according to the payment method used. A payment provider may process card or account information and return transaction status, references or billing information needed for the order and our records. We do not use payment information for unrelated purposes.

Delivery details are shared with the relevant carrier or fulfilment service so that goods can reach the address you provide. See our Delivery & Dispatch policy for the practical delivery process.

Routine messages about a quotation, order, delivery, account or support request are service communications rather than marketing. Promotional emails or other direct marketing are sent only where the relevant rules allow them. Where consent is required, we rely on consent; in other circumstances a legitimate interest may be used only where the law permits and the necessary balancing test supports it.

You can opt out of direct marketing at any time by using an unsubscribe option where provided or by contacting us. You have an absolute right to object to the use of your personal information for direct marketing.

Cookies and similar technologies are dealt with separately. Essential technologies may be required for security, basket, checkout or account functions, while optional analytics or marketing technologies should be used only in accordance with the choices and consent rules that apply. Read our Cookie Policy for more detail.

We share personal information only where there is a business or legal reason to do so. Depending on the service, recipients can include website, hosting, ecommerce, IT and security providers; payment processors; couriers; email or communications providers; professional advisers; analytics or marketing providers where any required consent has been obtained; and production or fulfilment partners where they are needed to complete an order.

We may also disclose information where required by law, regulation or court order, or where it is reasonably necessary to establish, exercise or defend legal claims. We do not sell personal information to advertisers.

Some technology, communications, payment, analytics or other service providers may process information outside the UK. Where a transfer is restricted under UK data-protection law, we expect the transfer to be covered by an applicable UK adequacy regulation, approved contractual safeguard or another lawful transfer mechanism.

If you want more information about the safeguards relevant to a particular service used for your information, contact us and we will provide the information we can reasonably make available.

We do not keep every type of personal information for the same period. Retention is based on why the information was collected, whether an order or account remains active, the need to support repeat production or resolve a dispute, and any accounting, tax, warranty, fraud-prevention or other legal requirements that apply.

Core transaction and accounting records may need to be retained for several years after an order or business relationship ends. Artwork and project files may be kept where they are useful for repeat orders or production history, subject to the same need to remove information when there is no longer a valid reason to keep it. Marketing preference or suppression records may be retained where necessary to respect an opt-out.

Depending on the circumstances and the lawful basis being used, you may have rights to ask for access to your personal information, correct inaccurate information, request deletion, restrict processing, object to processing, or receive certain information in a portable format. Where processing relies on consent, you can withdraw that consent at any time for future use.

These rights are not identical in every situation and legal exemptions can apply. To make a request, use our contact page and explain what you would like us to do. We may need enough information to confirm your identity and locate the relevant records before completing a request.

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. No internet or storage system can be guaranteed to be completely secure, so we also review the services and controls used as the website and business change.

If you are concerned about how we have handled your personal information, please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, or visit ico.org.uk.

We review this Privacy Policy when our website, suppliers, data uses or legal requirements materially change. The date shown at the top of this page identifies the current published version.