Contact Eclipse Merchandise for help with an existing order, artwork, production support or a general enquiry. If you are starting a new project and want pricing, the quote form is the quickest way to send the product, quantity and deadline.
Give us enough detail to identify the right next step. If your message relates to an existing order, include the order or reference number where possible.
Different enquiries need different information. A little context at the start helps us understand whether you need order support, artwork guidance, production advice or a quote for a new project. You do not need to know the technical answer before getting in touch — simply explain what you are trying to achieve and include the details you already have.
Artwork, finishing and production details can affect the best route for a custom merchandise project. Share what you already know and the team can help identify the next useful step.
If your message is about an order already in progress, include the order or reference number where possible. Tell us what you need help with and mention the relevant product, delivery, artwork or account detail. This gives us a clearer starting point and helps avoid unnecessary back-and-forth before the right next step can be identified.
For artwork or production questions, tell us which product or range you are considering and what you are unsure about. If you already have artwork, a logo, a visual reference or an intended use, mention that too. We can then point you towards the most relevant production information or explain what would normally be needed before a project moves forward.
If you are planning a new project and need pricing, the dedicated quote form is usually the better route because it collects the product, approximate quantity, artwork status and deadline in one place. If you are still deciding what you need, you can contact us first and we can help narrow the brief before you request a formal quote.
Looking for a quick answer before sending a message? Visit Customer Help for guidance on ordering, artwork, delivery, returns, payments and product questions. You can also browse Product Ranges or review Our Services if you want more context before contacting the team.
Share the order, product, artwork or question you need help with.
Your message can be directed towards the right product or production context.
For a new project, we can move into the quote and production-planning process.
The dedicated quote form is the quickest route when you are ready to discuss a new custom-merchandise project.
